Jun 30, 2020
“What do you need help with today?” That’s how the Veterans Affairs Department’s first chatbot starts a conversation with a user. The department launched the bot to help vets navigate health care and benefits during a surge of coronavirus-related inquiries. CTO Charles Worthington and Presidential Innovation...
Jun 16, 2020
As the coronavirus interrupted the daily lives of millions of Americans and shuttered the offices of most federal agencies, the Veterans Affairs Department relied on technology to help meet the moment. Deputy Chief Veterans Experience Officer Barbara Morton explains how her office is using data, customer experience...
Jun 2, 2020
As governments of all sizes respond to the novel coronavirus pandemic, scientists and researchers at U.S. national laboratories are harnessing advanced technologies—and creating new networks of collaboration—in the global fight against COVID-19. In addition to their own work with gene-editing and advanced modeling,...